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Rikki and I would just like to thank all the staff at Leah Jay East Maitland. It has been a pleasure dealing with you guys for over two years and we will recommend your services to friends and family in the area. 

Thanks again for all your help; you and I are so alike and it is so good to deal with people who do things properly and are willing to go the extra mile! 

One less thing to worry about!

I'd just like to provide some encouragement to Leah Jay and its staff based on the past positive experience I have had as a Leah Jay tenant and my contrasting experiences with another property manager appointed recently by the landlord.

The current property manager has shown a lack of understanding of how to manage the three tenants' individual water usage billing, which became clear with the first water usage billing request I received recently. They lacked the courtesy to acknowledge their obvious error, and also failed to acknowledge my formal response and proposal for payment of water usage to them. They have also not visited the property since becoming the managing agent in the last quarter of 2012, nor have they completed a condition report.  This latter aspect I would argue is important, given that the landlord has recently decided that he is to sell all the units at this location due to a change in his personal circumstances.

Many thanks to the staff at your Hamilton office (especially Karen and Mecca) for four, trouble-free years of effective management of my tenancy.

Everything went perfectly! Thanks again for all your help with this crazy property and your patience for being the sandwich in the middle…

Also thanks for choosing such great tenants for our property…I have spoken to our neighbours over the past few months; they couldn't say enough nice things about them.

It’s great to not have to worry about the property especially when we are so far away and are often travelling interstate and o/s.

I'd really like to say that we have looked at various houses and met multiple property managers and Leah Jay really stands out in the marketplace with your customer service and the feeling that you really do care.

Your business has a fantastic reputation and I now know why!

We haven't met, but I'm one of your tenants at xxxx...

I just wanted to let you know how helpful Rachel has been throughout the whole process. All requests have been dealt with in a friendly manner.

Rachel has been empathetic towards our situation and has kept us informed everyday of what is going on.

I've worked with literally thousands of real estate agents around the world as a consultant and former Sales Director for realestate.com.au and can I confidently say that Rachel is a keeper for your business.

You are always so helpful and it makes me feel more relaxed knowing you're looking after things. 

I'd like to make specific mention of how appreciative we are of your professionalism and personable approach in supporting us through our property search process. I can assure you that our experiences with you set a very high benchmark that sadly, many of the other agencies we dealt with just didn't come close to.

I mention this because to us, this is equally important as the standard and quality of the house we move into.

Thanks for all your work organising the repairs, maintenance and renovations for both my houses.

I also really appreciate the guidance and advice you willingly provide to me across numerous areas in addition to the 'general' property management service.

A particular standout was your suggestion to move the front fence (as it needed replacing anyway) at XXXX back a few metres to enable access to the front door without having also open the gate. Such a simple idea but I never would have come up with it on my own.

You are doing a great job and you should know that your work is appreciated!

Thanks very much to you and your team for getting a tenant into the property in such a short turn around, definitely exceeded my expectations!

"In the past 2 weeks my family have been looking for a rental property in Newcastle. We have a young family and have relocated from Sydney to bring the children up here. I have been dealing with a number of large real estate offices, and with myself having a sales background, have found the level of service unprofessional; calls not returned & emails not answered; my wife and I were wondering if we had made the correct decision.

In relaying our rental drama, my stepfather suggested we contact Leah Jay at Warners Bay and speak with Cheryl. Cheryl was fantastic; listened to what I needed, and although the Warners Bay office did not have the property that we were after, she went out of her way to relay our dilemma to the Hamilton office. Enter Sophie – what a dynamo, very professional operator and extremely helpful.

Leah, you have done a good job in recruitment. The other agents in town look out.

"Myself and my partner, ****, recently acquired a rental property through Leah Jay. Our experience of Leah Jay’s service and communication was very positive. Finding rental properties is generally a pretty stressful ordeal and we appreciated the effort and professionalism taken by all the staff we came into contact with at Leah Jay. In particular we would like to thank Jenny for her assistance. Thanks again, we will be recommending your services to family and friends."

It has been a very good working relationship with yourself recently & the other girls who I/we have corresponded with over the last fourteen years. Without the girls input I’m sure the journey wouldn’t of been as enjoyable.

"Thanks for being such an integral part in helping us do the near impossible…renovating a “knockdown” premises and having it rented at a very respectable rent….and all within 4 weeks of settlement. I know you didn’t actually lift a hammer, knock a wall down or etc, but it was your advice that gave us the resolve to combine the 2 flats, open up the back rooms, move the kitchen, combine polished and carpeted floors and consequently a most desirable space."

"I have recommended the company to a number of friends looking for property management agents and they too have been impressed with the level of service – importantly, the peace of mind that properties are being taken care of."

"I made a mistake a few years ago and moved my two investment properties …to another agency. It cost me a fortune – the properties were badly managed; repairs not done; tenants not followed up. At one stage one house was empty for 8 weeks and Cheryl rang me to ask if I wanted her to find me a tenant. How amazing even though I had moved away from her agency at the time. My mum uses Cheryl for 3 properties and is absolutely delighted."

Thank you very much indeed for all your help, coordination with Rebecca & advise in finalizing the sale of ****. It was a great help to John & me & made the process much smoother. It is always a blessing to have good professional commonsense prevail when people through no fault of their own are placed in stressful situations. We appreciated the sensitivity & confidentiality you used in this process.

"Cheryl, I would also like to take the opportunity to thank you for all your assistance over the last 9 months or so, you have been a very pleasant property manager to deal with, and I do thank you for that. Much appreciated. You have provided me with what feels like a personal touch, something you do not find very often when it comes to property management so thank you very much…I know that next door appreciated it as well."

"Every time we have had any issues you are straight onto it. It’s a relief to know we have someone great looking after our property. Kudos to you."

Thanks very much for your professionalism and efficiency. Thank you also for taking the time to deal with us in person.