We believe that much of our success is built on relationships and word of mouth from dealing with our tenants since 1994. This success stems from the core values that underpin the way we go about our business.
‘Our Values’ are displayed in each office and are regularly referred to as a last point of reference when dealing with issues. We don’t profess to always be right or that we do not make mistakes; the key thing for us is how we carry out our roles each day...with diligence, commitment, respect and courtesy to all.
Our values
These are our core values:
Respect & Courtesy
Underpins how we deal with everyone we encounter; all clients including property owners and tenants, our colleagues, other stakeholders, the general public and even our competitors.
Integrity & Ethics
Are not to be compromised in the pursuit of commercial or personal objectives. This entails being open and honest with clients and others even when it may be easier and perhaps more profitable to do otherwise. We adhere to all relevant rules, regulations and codes of practice that apply to our industry, business and operations.
Diligence & Earnestness
In all areas of work endeavour; we will do the best job we can and apply the maximum effort possible to achieve the desired result.
Knowledge
Impacts directly on our capacity to effectively carry out our respective roles, which demands ongoing training and development.
Acknowledgement
Is essential, from readily taking responsibility for one’s own actions to willingly recognising the efforts and success of others, particularly our colleagues.
Enjoyment
To take what we do seriously but not ourselves and to keep things in perspective so that we may enjoy our work as much as possible.
So if you feel at anytime that we have not genuinely lived up to these, let us know. This also applies to any representatives or contractors that we may use from time to time.
We will assist you where we can but we are also mindful of our responsibility to our owners and their properties.
What our tenants say about us…
“It was a pleasure to be your tenant in Newcastle. If I ever need accommodation in Newcastle again I will contact your agency indeed.” – Vladimir Milan
“You guys have been great – certainly the best agents we’ve dealt with over years of renting.” – Miriam Browne
“Thank you for all the help you have given to me with my house search. I already signed the contract for the house. I especially appreciate the information and advice you have provided.” – Lilly Wang
“I’d like to thank you for your help with trying to assist us in our home hunting ventures =) You guys have been a fantastic help and I will be telling all my friends about how extra caring and assisting you are. You made the process of house hunting a lot easier.” – Nicole Fuller
“Thank you very much for all your efforts to have any and all areas of our residence repaired. It is refreshing to deal with such great property management that looks after their tenants.” – Aaron Little
“Thanks for all your assistance throughout the renovations of the building. I’m sorry to be ending the lease here and have found both yourself and Leah Jay to be by far the best property managers I’ve been a tenant with in my time in Newcastle.” – Clint Warner
“Thank you very much for your help with this we really appreciate your effort and it does make us feel well looked after by your company.” – Hannah Tyler and Shane Laloata
