Finding the right tenant
Marketing your property
- We research the market and use our own large database of properties to determine an accurate attainable rent
- Our website (with over ten thousand visits per month) with its unique map search function, Available Properties list and Property Quickfind function; ‘For Lease’ signs plus Domain.com are used, with newspaper if required
- We refer to our prospective tenant list (people searching who have approached us directly)
- We cross-check the requirements of relocation consultants and larger organisations such as the University and Hunter Area Health Service
Selecting the tenant
- The experience of our property managers comes to the fore when showing the property to prospective tenants; the first step in matching tenant and property
- Key information including the applicant’s tenancy history and references are checked; we subscribe to the state’s largest tenancy default database
- We provide you with guidance and advice, particularly in relation to the relevant legal requirements
- We’re proactive and while helpful and respectful, we have a reputation for being firm and only accepting applicants we know will make suitable tenants, which acts as a form of screening in itself. Many former tenants have returned to Leah Jay as property owners because they understand and appreciate our approach
Preparing documentation & briefing the tenant
- After discussing the key terms with you and negotiating with the tenants, we prepare the lease and ingoing condition report
- Before handing over keys we personally meet with the tenants and ensure they understand the terms of tenancy
Managing the tenancy
Property inspections
- About 6 to 8 weeks after the tenants move in, we inspect the premises and a copy of the report is forwarded to you.
- We then conduct inspections periodically and report to you on the condition of the property. We invite owners to attend, if possible, one of the inspections each year.
Collecting rent and managing arrears
- We collect all money for rent and water usage and transfer electronically to you, monthly or twice monthly
- Arrears are monitored daily and strict procedures followed to manage the situation; prompt attention and action is crucial
Paying accounts
- We can also attend to payment of accounts such as repairs & maintenance, rates and strata levies
Repairs & maintenance
- Teams of reliable, experienced tradespeople can attend to any repairs and maintenance that arise. We look after a wide range of matters, including smoke alarm replacement, rubbish removal, general cleaning, pest control and electrical/plumbing repairs
Financial statements
- We account to you at the end of each month; statements can be emailed
- End of financial year statements are available
Keeping you informed
- We use all means available including email and sms; all Property Managers have mobile phones to enable direct contact by owners
- Newsletters are sent quarterly and our website has a news section to update you on any significant matters, including changes to regulations
Vacating the property
Advertising
- Immediately after notice is received we seek your instructions and plan advertising
End of tenancy inspection
- A thorough end of tenancy inspection is conducted to determine the condition of the property
Tribunal
- Where it becomes necessary we prepare the case and represent you at the Consumer Trader & Tenancy Tribunal, whether it is to seek compensation and orders on the tenant or defend any actions they may initiate. In a few instances this may happen during tenancy.
