Owners FAQs

Answers to the crucial questions asked by investment property owners

How can I maximise my investment?

We can work with you to maximise your investment and ongoing yield through targeted improvements to your property. This can be done with regular maintenance, freshening up the property and maximising the presentation through painting, pruning of trees etc.

The underlying aim is to help maximise the benefit from your investment right through the investment lifecycle, from acquisition to divesting.

Who can I talk to about adding to my property portfolio?

Our Investment Services team can assist you with guidance about the local rental market, what is in demand and what rent can be achieved.

How do other agents offer lower fees?

A lot of real estate agents add ‘property management’ onto their standard buying and selling of homes. Often these companies will charge lower fees because their core focus is on the income they make from sales commissions. We focus 100% on property management, have managed properties for over 24 years and have a strong team, which together give you the service you deserve.

Do I need insurance?

We strongly recommend that you have landlord insurance in addition to building insurance. This covers you for tenant-related risks, including loss of rental income and loss or damage to your contents and building by the tenant. You can find out more about landlord insurance at EMB or Terri Scheer.

How often are inspections carried out?

Routine inspections of the property are carried out eight weeks after the tenancy has commenced and then every six months thereafter. Owners receive a copy of all reports and your property manager will communicate any concerns they may have with you. We encourage owners to view their property at least once a year – this should be arranged with your property manager.

Should I consider allowing pets?

Approximately 63% of Australian households own pets. The majority of pet owners are responsible and ensure no damage is caused to the property or grounds. It’s certainly worth considering when you are looking for a good tenant that you consider tenants with pets.

Here’s some more information about pets in rental properties.

Do I need smoke alarms fitted in my property?

The owner is responsible for the supply and installation of Australian Standard approved smoke alarms, ensuring there is the correct number in the right location in accordance with Regulations. If preferred, Leah Jay can arrange a professional inspection by a smoke alarm provider for an annual fee.

Is there anything to consider if my property has a swimming pool?

If your property has a swimming pool or spa then a copy of a valid Certificate of Compliance issued in the past three years is required.  This must be done prior to any lease or renewal being signed; without this your property cannot be leased.

For more information about swimming pools in rental properties, take a look at our article: Is Your Pool Compliant?

What options do I have when maintenance or repairs are needed?

Your property manager can arrange all maintenance and repairs to be carried out on your behalf should you prefer. General repairs and maintenance are included in our management fee. However, there is a fee applicable for insurance claims and larger projects.

What if I’d like to end the tenancy?

The tenant requires 30 days’ written notice when in a fixed term agreement. The notice may be given at any time up until the fixed term expires but this cannot take effect until the agreement term ends. You as the owner must give 30 days’ notice and the tenant must give you 14 days’ notice.

If the lease agreement has expired, it may be ended by the landlord or the tenant by giving written notice of termination. The notice may be given at any time. The owner is required to give 90 days’ written notice and the tenant must give you 21 days’ notice.

If the property has sold and the lease agreement has expired, the owner may terminate the agreement by giving 30 days’ written notice, on the exchange of contracts for sale. The tenant is not required to give counter-notice during this time if on an expired lease.

What if I’d like to sell?

If you decide to sell your investment property, talk with our Investment Services team about the process. We have preferred real estate agents who share our values that we can put you in touch with.

If the property has sold and the lease agreement has expired, the owner may terminate the agreement by giving 30 days’ written notice, on the exchange of contracts for sale. The tenant is not required to give counter-notice during this time if on an expired lease.

When do I receive my payments?

We process funds on the 10th and 25th of each month. If these dates fall on a weekend or public holiday we will process the business day beforehand.

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