SEE THE BIGGER PICTURE
A property that is going to support your lifestyle and future goals can make a huge difference to your life. It might mean you can focus on study or your children going to their preferred school. You may even consider rentvesting.
We help tenants see the bigger picture by recognising it’s not just a rental, but a home.
Leah Jay Tenants
Life happens, and sometimes you may require an emergency repair, to access a locked property or, get in contact with your Property Manager asap! Leah Jay has made this easier for you with links to our most important services. Don’t hesitate to contact us via email or phone for anything outside these areas.
* Please note we may not be able to respond outside business hours.
Need repairs and maintenance
Make changes to your tenancy
Looking to Invest or Rentvest
After-hours Emergency Trades
PROPERTIES FOR LEASE
Looking to make a move?
A property that is going to support your lifestyle and future goals can make a huge difference in your life. At Leah Jay, we help tenants go further and recognise it’s not just a rental, but your home.
Explore our current rentals in Newcastle, Lake Macquarie, and Maitland.
FAQ's
If you have a question, there is an answer here for you. Don’t see what you are looking for, talk to our team
General
A condition report is conducted by our team before you move into the property you are renting and again when you move out. You will receive a copy of these reports and this is your opportunity to note any differences found. Please ensure you report back any differences to the office within seven days as per the legislation. This is important because it can be used as evidence if there is a dispute about who should pay for cleaning or damage, particularly at the end of a tenancy.
It is the tenants’ responsibility to have electricity, gas and telephone connected in their name and to have the account finalised when they vacate.
Tenants should rely on their own enquiries prior to signing the lease with regard to phone/cable/internet/TV or line (digital or otherwise) connections.
We can assist you in connecting your services through the use of a free utility connection service, ConnectNow. Contact our team to learn more about this service.
Routine inspections of the property are carried out eight weeks after the tenancy has commenced and then generally at least every six months thereafter. The owner has the right to complete four inspections per year if they prefer.
This might be a hazardous electrical fault, flooding or an essential service that has broken. First call your property manager. If they are not available, please make sure to tell whoever you speak to the nature of the situation. We will ensure the situation is dealt with as promptly as possible.
In the case of an after-hours emergency, plumbing, electrical or otherwise, please visit our tradesperson emergency contact details.
Landlord insurance does not cover tenant belongings. It is your responsibility to ensure you have contents insurance for your own possessions against theft or damage.
The tenancy agreement states rent is to be paid by using the DEFT Payments System, either by phone or internet banking. Leah Jay strongly recommends that you retain all receipts issued when making rental payments.
Rent is payable weekly or fortnightly and must reach our office on, or before, the due date. It’s worth making an allowance to ensure it’s received in time.
If you have difficulty paying rent, always contact your property manager to discuss this. If your rent goes into arrears at any stage of the tenancy, we will contact you via phone, SMS or email to advise you. If rent falls 14 days overdue a Termination Notice is automatically served on the 15th day. This seriously affects your tenancy history.
All maintenance and repair requests must be lodged through our maintenance system, Maintenance Plus. For anything requiring urgent attention within 24 hours, please contact your property manager.
While we encourage our owners to allow pets to be kept, sometimes they don’t feel the property is suitable and therefore won’t give permission. Pets are only allowed to be kept at the property with written permission from the landlord/property manager – otherwise this is a breach of the lease agreement. Visit the For Lease page to view all Pet Friendly properties
A rental bond is typically an amount equivalent to four weeks’ rent. This is payable prior to the tenancy commencing. The bond is lodged direct with NSW Fair Trading Bonds Online. The bond will be released when the final inspection has been completed and final funds have been paid.
With effect from 29 April 2016, a property cannot be leased, or a tenancy renewed, that has a swimming pool or spa unless the owner has a valid Certificate of Compliance, or relevant Occupation Certificate. A copy will be provided to you by the owner, or your property manager.
To protect yourself from invalidating this certificate and to avoid receiving an on-the-spot fine of $550 from the council, please ensure no furniture, or other items, are placed near pool fencing.
These regulations also apply to temporary swimming pools or spas. Therefore none are to be erected within the leased property.
Leasing
Rent is paid two weeks in advance, beginning at the start of the tenancy and is allocated on the rental ledger. Therefore, your next rent will be due two weeks later and then fortnightly until the end of the tenancy. You need to ensure that any rent payment is received prior to the due date, please take this into account when organising a bank transfer.
Details of the expiry date can be found in the lease agreement. If this date passes, the lease becomes a ‘continuing agreement’. This ensures all parties are bound by the original lease terms.
A lease renewal can be requested from your property manager. The owner of the property has the right to renew the lease, let arrangements continue under the terms of the original lease, or issue the appropriate notice requesting that the property is vacated.
It is important to communicate whether or not you wish to continue living in the property with your property manager well before the expiry date of the lease. This allows everyone to make necessary plans and arrangements.
It is essential that the property is not left without notifying your property manager – this will likely result in the loss of your bond and could also create a bad rental history record, which may make it more difficult for you to rent again in the future.
Lease break penalties apply under the Residential Tenancy Agreement (clause 42). You are obliged to make the following payments:
- Rent until the vacate date (which is taken as the day the keys are returned to our office).
- If your lease was signed prior to the 23rd March 2020 a lease break fee equal to six weeks’ rent if the lease break is in the first half of the fixed term period, or four weeks’ rent if the lease break is in the second half of the fixed term period.
- If your lease was signed after the 23rd March 2020, then a sliding scale applies:
- 4 weeks rent if less than 25% of the lease had expired.
- 3 weeks rent if 25% or more but less than 50% of the lease had expired.
- 2 weeks rent if 50% or more but less than 75% of the lease had expired.
- 1 week’s rent if 75% or more of the lease had expired.
The lease break penalties outlined above still apply. Any agreed handovers must be done correctly and legally. The existing tenant and proposed tenant should contact the property manager as soon as possible and advise them of their intentions. There is no automatic obligation to agree to this request. The proposed tenant must complete an application form, provide references and carry out all the other steps that are necessary for anyone to be approved as a tenant.
If the application is approved, the new tenant should not move into the property until a final inspection has been carried out and the necessary arrangements are made with your property manager for the release of your bond.
Subletting and transferring is not permitted without prior written approval from the owner. Any new tenants tot he lease must complete and submit an application form for approval by the owner. If approved the new tenant will then sign on to the lease (please note this may depend on circumstances). This request may be refused should the application not be suitable or if the property is unsuitable for additional tenants.
A transfer of tenancy is only possible should at least one original tenant be remaining at the property and on the lease agreement. Should all original tenants be vacating, then this would be treated as a normal vacate of the property and any new tenants can apply to move in once the property has become vacant.
This is not encouraged, as the ‘head’ tenant is 100% responsible for the tenancy. Please note that during a fixed term lease agreement this may not be possible. It is always best to speak with your Property Manager about any potential changes.
You will be notified in advance if you need to pay for water usage and will be invoiced by Leah Jay separately from the rent. Please do not pay Hunter Water direct. You will be given 21 days to pay the account.
For a full outline of what you must know, please refer to the Tenant Information Statement provided by the Department of Fair Trading.
